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Workflow Automation

Reduced manual effort by 40% and improved customer turnaround time.

Clients

Autospa, Garage22, Travancore Wheel Club, Wheels on Road, Go Karting

Category

Workflow Orchestration

Challenge

A major garage owners faced inefficiencies in job card management and customer service due to manual processes and no way to track daily sales and manage staff

Solution

Qcentro deployed iGarage360, a mobile-first app to digitize garage operations. Features:

  • Job card automation
  • Customer appointment scheduling
  • Service history tracking
  • Real-time notifications
  • Manage Customers & Staff
  • Reports
  • GST/Non GST Billing
  • Global Search using Vehicle and Mobile Number
Process
  • Requirement Gathering ? Conducted workshops with store managers and owners.
  • System Design ? Created a modular architecture for scalability.
  • Development ? Built using React.js, Node.js, and MongoDB.
  • Deployment ? Hosted on AWS with CI/CD pipelines.
  • Training & Support ? Provided onboarding and continuous support.
Tech Stack

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