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Healthcare CRM & Clinic Management

Achieved a 12% reduction in operational costs and improved patient satisfaction scores.

Clients

Premium Hospital in India

Category

Healthcare CRM

Challenge

A leading hospital in India struggled with fragmented operations, manual scheduling, and high administrative overhead.

Solution

Qcentro implemented a custom Healthcare CRM and Operational Management System to unify departments and automate workflows. Key Features:

  • Patient lifecycle management
  • Doctor scheduling and resource allocation
  • Billing and insurance integration
  • Real-time reporting dashboard
  • Integrate HIS and In-House Systems
  • Omni channel Engagement
Process
  • Requirement Gathering ? Conducted workshops with store managers and owners.
  • System Design ? Created a modular architecture for scalability.
  • Development ? Built using React.js, Node.js, and MongoDB.
  • Deployment ? Hosted on AWS with CI/CD pipelines.
  • Training & Support ? Provided onboarding and continuous support.
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